We are unable to accept returns without a Returns Merchandise Authorisation (RMA). Please follow the steps below to obtain a RMA before sending us your item(s). We require these in order to be able to identify which returned item belongs to you and why they are being returned.
To request a return, complete the FORM ; make sure to include your name, order number, the product description and the reason for return.
Once your return is authorised we will provide you with an email including all of the information you need to get your return back to us.
We do not accept returns without a Returns Merchandise Authorisation (RMA). Please follow the steps above to obtain a RMA before sending us your item(s). We cannot accept responsibility for Returns until they arrive safely in our warehouse.
It may take up to 14 days from receipt in our warehouse for each individual return to be processed. We will only refund the reasonable cost of transit/postage (up to £3.99) where goods are confirmed faulty in the first 48 hours of receipt, or when the return was due to an error on our part. If you’re returning an item because you have changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
Once repair or replacement has taken place, we will endeavour to deliver your product back to you. If delivery is unsuccessful and returned to us, we will hold this product for 1 month from date of return. After this period, the item may be destroyed.